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Workshop on Managing Customer Service for Business Excellence
Department
SCHOOL OF BUSINESS
Campus
Colombo Campus / Rajagiriya Campus
Level
Workshops
Method
Method
02 Days
Medium
English
Entry Requirements
Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.
Programme Fees
Course Fee: LKR 15,000 (Per Day)
Course Structure And Modules
The Philosophy of Customer Service and business excellence
Customer Service Leadership
A tool set to develop an effective customer service management programme
Customer Service standards and Measurement systems
Infrastructure and technology in customer service
The � people� factor in customer service