What is your next education pathway ?

Workshop on Managing Customer Service for Business Excellence

Department
Department
SCHOOL OF BUSINESS
Campus
Campus
Colombo Campus / Rajagiriya Campus
Level
Level
Workshops
Method
Method
Duration
Method
02 Days
Medium
Medium
English

Entry Requirements

  • Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.

Programme Fees

  • Course Fee: LKR 15,000 (Per Day)

Course Structure And Modules

  • The Philosophy of Customer Service and business excellence

  • Customer Service Leadership

  • A tool set to develop an effective customer service management programme

  • Customer Service standards and Measurement systems

  • Infrastructure and technology in customer service

  • The � people� factor in customer service